Puraclenz Support.

Solve a problem, find replacement parts and get expert tips.

P3000, P1500, P750


Understanding the display icons:

P3000 Icon Display Guide



Change the Pre-Filter:


Replace the Cell:


Replacement parts

Frequently asked questions.

Q: How often do the Cell and Pre-Filter need to be changed?
A:  The Pre-Filter needs to be replaced or cleaned every 6-12 months depending on the air quality of the installation space. The Cell will run for 2.5 years before it will need to be replaced. These time durations assume 24/7 continuous use. The purifier includes indicator lights that automatically notify the user when to replace the Cell or change the Pre-Filter. It is easy to replace the Pre-Filter and Cell in just a few minutes.

Q: What is the product warranty?
A: The Puraclenz purifier is warranted against original defects in materials and workmanship for a period of 2 years from date of purchase, when used for normal purposes in accordance with the User Guide. This warranty provides, at no cost to you, all parts necessary to ensure your purifier is in proper operating conduction during the warranty period. This warranty is subject to the Limited 2 Year Parts Warranty Terms and Conditions.

Q: What are the electrical requirements?
A:  Models P3000, P1500 and P750 are powered by a standard USA electrical outlet (120V/60Hz) and only consume 15W of power. It includes a 6ft long power cord with 3 prong Type B USA plug.

Q: Should I keep the windows open or closed?
A: Your purifier works most efficiently in a sealed environment – opening the windows can allow more pollutants to enter the air in your home, which means your machine will take longer to work.

For additional support:

Phone: 1-833-360-PURA
Helpline hours: 9:00am-5:00pm EST Monday to Friday

Email: support@puraclenz.com

To help us address your inquiry as quickly as possible, please include the following in your email: Your name, contact number, product model or serial number.


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