Frequently asked questions.
Top Puraclenz FAQ's
How often do you have to change the Cell and Pre-Filter?
Do Puraclenz products emit ozone?
Does Puraclenz address mold, mildews, and fungi?
Do Puraclenz products emit any UVC light outside the device?
What is the labor cost to install?
Do Puraclenz products create VOC byproducts including formaldehyde?
General Information
How do I contact Puraclenz?
Phone: 1-833-360-PURA
Email:
- General Info: info@puraclenz.com
- Sales Inquiries: sales@puraclenz.com
- Financing Inquiries: financing@puraclenz.com
- Technical Support: support@puraclenz.com
- Job Inquiries: jobs@puraclenz.com
- Accounts Receivable: ar@puraclenz.com
- Accounts Payable: ap@puraclenz.com
Who are our customers?
Do Puraclenz products replace chemical surface cleaners?
What proof and efficacy tests do you have?
Safety
Is Puraclenz approved by the EPA?
What certifications do Puraclenz products have?
Models P750, P1500 and P3000 have passed the following certifications performed by Intertek Testing Service and reports are available upon request:
- ETL-US Listed conforming to UL507 safety standards.
- CARB (California Air Regulation Board) – gold standard for air purifier safety.
- FCC compliance (CFR 47, FCC Part 15, Subpart B).
- ROHS and California Proposition 65 – free from lead, mercury, cadmium and phthalates.
Models P3000 and P1500 have passed UL2998 – zero ozone emissions certification.
Is Puraclenz approved by the CDC?
Is Puraclenz approved by the FDA?
Air cleaners do not require FDA approval, but the FDA will certify medical claims made by air cleaners.
Puraclenz plans to apply for 510k approval as a FDA Regulatory Class II Device that the P series models disinfect dangerous pathogens. Puraclenz plans to have FDA 510k approval at the end of 2022.
Orders
Are there payment plans available?
Customers can get monthly payments with Affirm. Just select Affirm as the payment option during checkout.
Puraclenz has a business leasing program that is available for orders larger than $10,000. Click here to learn more. If you are interested to lease Puraclenz products, please contact the leasing administrator for more information.
How do I place an order?
You can order directly from Puraclenz by clicking here.
Are the P-series purifiers certified to operate in countries outside the USA?
Models P3000, P1500 and P750 pass safety certifications for the USA, Mexico and Canada. Later in 2022, Puraclenz commercial purifiers will be certified in other countries and sold through our exclusive international master distributors. If you have sales opportunities worldwide, please contact sales@puraclenz.com then we will introduce you to one of our international master distributor partners.
What is the product warranty?
The Puraclenz purifier is warranted against original defects in materials and workmanship for a period of 2 years from date of purchase, when used for normal purposes in accordance with the User Guide. This warranty provides, at no cost to you, all parts necessary to ensure your purifier is in proper operating conduction during the warranty period. This warranty is subject to the Limited 2 Year Parts Warranty Terms and Conditions.
How do I order the Cell and Pre-Filter?
You can order directly from Puraclenz by clicking here.
Installation & Maintenance
Where can you mount Puraclenz products?
What are the electrical requirements?
Technology
Is Puraclenz technology patented?
Yes, Puraclenz’s proprietary catalyst design is protected by issued patents. See patent list. This catalyst design has patents pending in Canada, Europe, UAE, India and South Korea. The patented catalyst design is the cornerstone of Puraclenz’s competitive advantage to generate an unprecedented density of positive and negative ions with zero ozone.
How is Puraclenz better than Electrostatic Sprayers (ES)?
Electrostatic sprayers charge liquids that are sprayed or fogged onto surfaces to disinfect them. ES is a temporary solution that only disinfects surfaces at the time of the treatment. Interiors can be easily re-contaminated immediately afterwards if someone coughs or sneezes in the space. ES is very expensive due to the ongoing labor intensive application process used. It is not safe to stay in the room during an ES treatment without protective equipment because of the chemicals used.
Puraclenz provides 24/7 continuous purification for air and surfaces when used as directed. Puraclenz products do not require added labor to operate and each unit can provide coverage up to 3,000 square feet. Puraclenz is safe to use around people and animals. Also ES’s temporary coverage can be as high as 10X more expensive than Puraclenz (monthly cost to lease 6 Puraclenz units for continuous coverage is only $79.99 verses 4 once per week ES treatments that cost $799.99).
How is Puraclenz better than Ultraviolet (UV) systems?
UV solutions provide only temporary purification when turned on in the room. UV treatments are line-of-sight and only disinfect where the UV light hits air or surfaces. Exposure to UV is dangerous to humans and all occupants must vacate the room during UV treatments. Each UV system treats very small spaces (up to 250 square feet). Each stationary UV system costs as high as $6,000 and mobile UV systems cost $30,000 and up. Mobile UV systems require expertly trained technicians to move UV systems from room to room with ongoing additional cost.
Puraclenz provides 24/7 continuous purification for air and exposed surfaces in the room, even “nooks and crannies” where UV is generally ineffective. Puraclenz products do not require added labor to operate and each unit can provide coverage up to 3,000 square feet. Puraclenz is safe to use around people with no ozone and no fumes. UV’s temporary coverage can be as high as 65X more expensive than Puraclenz ($24+ verses $0.35 per square foot).
How is Puraclenz better than hydrogen peroxide systems?
High doses of vaporized hydrogen peroxide are hazardous to humans and low doses of hydrogen peroxide continue to raise questions of safety. Currently the OSHA safety limit is 1 ppm of exposure. Hydrogen peroxide must either be fogged at elevated levels in an uninhabited space or continually dosed at very low levels for long periods to have any impact on pathogens.
If fogged in an uninhabited space, peroxide is a temporary solution that only disinfects surfaces at the time of the treatment. Interiors can be easily re-contaminated immediately afterwards if someone coughs or sneezes in the space. Peroxide fogging is expensive due to the ongoing labor-intensive application process used. It is not safe to stay in the room during a peroxide treatment without protective equipment because of the chemicals used. If continuous use is desired, human health and safety is a concern for constant, low-level contact to hydrogen peroxide. Also, the viability of inactivating pathogens at low-level exposure is still in question.
How is Puraclenz better than Plasma systems?
Plasma systems are suction based systems that treat pathogens after they’ve traveled in the air and through the purifier itself. Plasma systems can be very expensive costing as much as $5,000 each.
Puraclenz actively treats the air and surfaces outside the purifier, around your employees, clients and customers. Plasma systems can be 10X more expensive than Puraclenz ($499 verses $5,000+).
How is Puraclenz better than bipolar ionization or pulse ionization systems?
Bipolar Ionizers create ozone due to the Corona Discharge effect they use to create ions. Since Bipolar ionizers generate ions electrically, they can create “Black Wall Syndrome” whereby dust particles bind to and darken surfaces in the environment over time.
Bipolar Ionizers are typically built into expensive air handlers costing as much as $6,000-$8,000 including installation. These in-duct Bipolar Ionizers rely on the central HVAC system to circulate their ions and are not continuous because air flows only when temperature in the room is being regulated. When air flow is off, no ions are created. These large systems need landlord approval because they require modification of the building’s central HVAC system with long and expensive installations.
Puraclenz purifiers are certified ozone free, provide 24/7 continuous purification, install easily and do not require landlord approval to use. PCO technology used by Puraclenz uses a chemical reaction to create ions that do not electrify dust particles and will not create “Black Wall Syndrome”. Bipolar Ionization in-duct systems can be 10X more expensive than Puraclenz ($499 verses $6,000+).
How is Puraclenz better than HEPA/MERV systems?
HEPA/MERV are filtration systems that capture pathogens when they reach and enter the purifier. Studies have shown how viruses can be aerosol based and these infected droplets go down via gravity. Commercial spaces that have HEPA/MERV filters in their ceiling HVAC systems may not treat droplets that go down to the floor and surfaces in the room.
Puraclenz actively treats the air and surfaces outside the purifier, around your employees, clients and customers. Learn more about how HEPA provides incomplete purification compared to Puraclenz technology.